Exclusive Artist Collaboration: Artelarium x CASEU
Artelarium, the creative alias of Dianela, embarked on her artistic journey in October 2023 during a time of personal introspection. Seeking to discover her true passion, she found solace and expression in digital design, focusing primarily on posters and collages. Her style is fluid and ever-evolving, refusing to be confined to a single genre.
Through her art, Artelarium aims to inspire others, fostering a sense of connection and encouraging creativity. Her work often intertwines themes of mindfulness and mental health, reflecting her commitment to making a positive impact on people's lives.
Return and Refund Policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can log in your account and click start a return on the order you want.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that the shipping fee of returning or exchanging should be paid by customers.
You can always contact us for any return question at email@caseu.us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. We will fully refund the price of items you bought, excluding the shipping fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@caseu.us.
